Privacy Policy

This Privacy Policy explains how MYSTIC HOPE LLC collects, uses, shares, secures, and retains personal information when you visit mystichopee.com, create an account, or submit an OTC exchange request.

1. Information we collect

• Identity and account data: name, email, phone number, account credentials, and account activity.
• Transaction data: pair, direction, amount, rate, fee, wallet address, bank information, payment references, and order status.
• KYC and AML data: identity documents, proof of address, source-of-funds information, sanctions-screening results, and related verification records when required.
• Technical data: IP address, browser details, timestamps, session identifiers, and security logs.
• Communications: messages and support correspondence you send to us.

2. How we use information

We use information to operate accounts, review and settle exchange requests, communicate instructions and status updates, prevent fraud, satisfy KYC/AML and recordkeeping obligations, secure the platform, resolve disputes, and improve our services.

3. KYC and AML handling

We may request additional identity or transaction information before accepting or completing an exchange. Compliance information is accessed only by authorized personnel and service providers with a legitimate need. We may retain required records after an account closes or an order completes where applicable law requires it.

4. Sharing and disclosure

We do not sell personal information. We may share limited data with verification providers, banking and payment partners, infrastructure providers, professional advisers, and government authorities when necessary to deliver the service, protect rights, or meet legal obligations.

5. Security

We use administrative, technical, and organizational safeguards appropriate to the data we process, including restricted access, protected sessions, secure transport in production, password hashing, and operational review. No system can guarantee absolute security, so never send private keys, seed phrases, or passwords.

6. Cookies

We use essential session cookies to maintain sign-in state, secure forms, and support account functionality. We do not use these essential cookies to track you across unrelated websites.

7. Retention

We keep personal and transaction records only as long as necessary for service delivery, security, dispute resolution, and legal or compliance obligations. Data that is no longer required is deleted or anonymized where reasonably possible.

8. Your rights

Depending on your location, you may request access, correction, deletion, restriction, objection, or portability of personal information. Some requests may be limited by transaction-record and KYC/AML retention requirements.

9. Contact and updates

To ask a privacy question or exercise a right, contact Mystichopellc@outlook.com. We may update this policy as our services or legal obligations change and will post the revised effective date on this page.